Privacy Policy

Effective Date: July 11, 2025

This Privacy Policy explains how MyTourMate collects, uses, and protects your information. We are committed to safeguarding your privacy.

1. Information We Collect

Personal Information:

• Name, email, phone number

• Age, gender, profile photos

• Government-issued ID (for guides)

• Payment details (via third-party processors)

Usage Data:

• IP address, location, device type

• Booking history, reviews, chat messages

• App behavior analytics (e.g., page views)

2. How We Use It

We use your data to:

• Create and manage accounts

• Match travelers with guides

• Process secure payments

• Improve features and provide support

• Send service-related communications

We never sell or rent your personal data.

3. Sharing & Disclosure

We only share data:

• With trusted third-party vendors (e.g., Stripe, ID verification)

• To comply with legal obligations

• When necessary for platform operations (under confidentiality agreements)

4. Data Security

We use strong encryption, firewalls, and access controls to protect your data. However, no system is completely secure, and you use the platform at your own risk.

5. Your Rights

You may:

• Request access to your data

• Request corrections or deletions

• Withdraw consent for marketing communications

To exercise your rights, email support@mytourmate.com.

6. Retention

We retain data only as long as necessary to fulfill legal and operational purposes.

7. Cookies & Tracking

We use cookies and analytics tools for performance and usability. You may disable cookies via browser settings.

8. Children’s Privacy

Our services are not intended for anyone under 18. We do not knowingly collect personal data from minors.

9. Updates

We may modify this Privacy Policy. Material changes will be communicated via app or email.

10. Contact

For all privacy-related concerns, contact support@mytourmate.com.